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Riders Rave About DASH Service, Survey Says

By Eric Richardson
Published: Thursday, June 30, 2011, at 07:28PM
DASH Eric Richardson [Flickr]

A Monday morning DASH D bus travels south on Spring Street in August of 2010.

Nine out of ten Downtown DASH riders give the service high marks for satisfaction according to survey results released Thursday by LADOT.

That's up from an 86% satisfaction mark in 2008, the last time the surveys were conducted.

The results were released just a day before DASH fares rise to 50 cents, the second half of a two-year increase.

59% of the more than 2000 riders surveyed reported using the DASH lines to get to work. 53% of riders surveyed were Latino, with Asians comprising 16% and Caucasian and African American riders each comprising 14%. 55% of riders surveyed were female.

Importantly, surveys showed increased marks in on-time performance and service regularity. The GPS systems installed in DASH buses in 2009 were intended to provide the data needed to help DASH buses maintain a more regular spacing, cutting down on "bunching" where multiple buses arrive together. The same units also power dtdash.com, the realtime arrivals site LADOT and Sychromatics launched that same year.

The DASH rate hikes were approved in June of 2010 as the transportation department battled a deficit projected to rise to $350 million within ten years.

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