Riders Rave About DASH Service, Survey Says
Eric Richardson
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A Monday morning DASH D bus travels south on Spring Street in August of 2010.
DOWNTOWN LOS ANGELES — Nine out of ten riders give the service high marks for satisfaction according to survey results released Thursday by LADOT.
That's up from an 86% satisfaction mark in 2008, the last time the surveys were conducted.
The results were released just a day before DASH fares rise to 50 cents, the second half of a two-year increase.
59% of the more than 2000 riders surveyed reported using the DASH lines to get to work. 53% of riders surveyed were Latino, with Asians comprising 16% and Caucasian and African American riders each comprising 14%. 55% of riders surveyed were female.
Importantly, surveys showed increased marks in on-time performance and service regularity. The GPS systems installed in DASH buses in 2009 were intended to provide the data needed to help DASH buses maintain a more regular spacing, cutting down on "bunching" where multiple buses arrive together. The same units also power , the realtime arrivals site LADOT and Sychromatics launched that same year.
The DASH rate hikes were approved in June of 2010 as the transportation department battled a deficit projected to rise to $350 million within ten years.

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